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43 lines
2.6 KiB
43 lines
2.6 KiB
1 year ago
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# SysAid webhook
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This guide describes how to integrate your Zabbix installation with SysAid using the Zabbix webhook feature. This guide will provide instructions on setting up a media type, a user and an action in Zabbix.
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## In SysAid
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1. Create a user in SysAid for ticket creation
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2. Configure Incident templates in Settings -> Service Desk templates -> Incident templates
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3. Configure category in Settings -> Service Desk -> Categories (Category, Subcategory and Third level category will be used during ticket creation)
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## In Zabbix
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The configuration consists of a _media type_ in Zabbix, which will invoke the webhook to send alerts to SysAid through the Sysaid API.
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You will need to configure the following fields in Sysaid webhook
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* sysaid_auth_user = Username
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* sysaid_auth_password = Password
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* sysaid_category_level_1 = Category (Example: Basic Software)
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* sysaid_category_level_2 = Subcategory (Example: Adobe Reader)
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* sysaid_category_level_3 = Third level category (Example: Does not work properly)
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* sysaid_template_id = Configured template id (Example: 10)
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* sysaid_urgency_id = Your selected urgency id (Example: 1)
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* sysaid_url = Sysaid URL (Example: https://sysaid10577.sysaidit.com/)
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For more information about the Zabbix Webhook configuration, please see the [documentation](https://www.zabbix.com/documentation/7.0/manual/config/notifications/media/webhook).
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To utilize the media type, we recommend creating a dedicated [Zabbix user](https://www.zabbix.com/documentation/7.0/manual/web_interface/frontend_sections/administration/users) to represent SysAid. The default settings for SysAid User should suffice as this user will not be logging into Zabbix. Please note, that in order to be notified about problems on a host, this user must have at least read permissions for the host.
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## Internal alerts
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To receive notifications about internal problem and recovery events in SysAid: in the internal action configuration mark the Custom message checkbox and specify custom message templates for problem and recovery operations.
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If an internal action operation is configured without a custom message, the notification will not be sent.
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Note, that this step is required only for notifications about internal events; for other event types specifying a custom message is optional. For other even types message templates still should be defined on media type level.
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For more information, please see [Zabbix](https://www.zabbix.com/documentation/7.0/manual/config/notifications) and [SysAid](http://cdn1.SysAid.com/SysAidUserManual.pdf) documentation.
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## Supported Versions
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Zabbix 7.0+, SysAid.
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