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18 lines
1.3 KiB
18 lines
1.3 KiB
1 year ago
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# Spiceworks integration guide
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This guide describes how to integrate Zabbix 7.0 installation with Spiceworks using the Zabbix email mediatype. This guide provides instructions on setting up a user and an action in Zabbix.<br>
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Please note that recovery and update operations are unavailable for Spiceworks.
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## Setting up Zabbix
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1\. Set up an [Email media](https://www.zabbix.com/documentation/7.0/manual/config/notifications/media/email) type if it doesn't exist yet.
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2\. Create a **Zabbix user** and add **Media** with the Email media type. <br>
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The **Send to** field must contain your helpdesk email address (e.g. help@zabbix.on.spiceworks.com).<br>
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Make sure this user has access to all hosts for which you would like the problem notifications to be converted into Spiceworks tickets.<br>
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[](images/1.png)
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3\. Configure a [Zabbix action](https://www.zabbix.com/documentation/7.0/manual/config/notifications/action) without recovery and update operations. Since Zabbix doesn't store Spiceworks ticket number, update notifications will result in creating separate tickets instead of updating an existing problem.
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[](images/2.png)
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See [Zabbix](https://www.zabbix.com/documentation/7.0/manual/config/notifications) documentation for more information.
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