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388 lines
15 KiB
388 lines
15 KiB
1 year ago
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zabbix_export:
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version: '7.0'
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media_types:
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-
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name: SysAid
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type: WEBHOOK
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parameters:
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-
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name: alert_message
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value: '{ALERT.MESSAGE}'
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-
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name: alert_subject
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value: '{ALERT.SUBJECT}'
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-
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name: event_id
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value: '{EVENT.ID}'
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-
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name: event_nseverity
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value: '{EVENT.NSEVERITY}'
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-
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name: event_source
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value: '{EVENT.SOURCE}'
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-
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name: event_update_message
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value: '{EVENT.UPDATE.MESSAGE}'
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-
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name: event_update_status
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value: '{EVENT.UPDATE.STATUS}'
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-
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name: event_value
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value: '{EVENT.VALUE}'
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-
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name: sysaid_auth_password
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value: '<PUT YOUR USER PASSWORD>'
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-
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name: sysaid_auth_user
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value: '<PUT YOUR USER NAME>'
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-
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name: sysaid_category_level_1
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value: '<PUT YOUR CATEGORY>'
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-
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name: sysaid_category_level_2
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value: '<PUT YOUR SUB-CATEGORY>'
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-
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name: sysaid_category_level_3
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value: '<PUT YOUR THIRD LEVEL CATEGORY>'
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-
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name: sysaid_default_priority_id
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value: '1'
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-
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name: sysaid_incident_id
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value: '{EVENT.TAGS.__zbx_sysaid_incident_id}'
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-
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name: sysaid_incident_state
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value: '1'
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-
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name: sysaid_template_id
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value: '<PUT YOUR TEMPLATE ID>'
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-
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name: sysaid_urgency_id
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value: '<PUT YOUR URGENCY ID>'
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-
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name: sysaid_url
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value: '<PUT YOUR SYSAID URL>'
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-
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name: trigger_id
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value: '{TRIGGER.ID}'
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-
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name: zabbix_url
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value: '{$ZABBIX.URL}'
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script: |
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var SysAid = {
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params: {},
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setParams: function (params) {
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var required = ['url', 'auth_user', 'auth_password', 'category_level_1', 'category_level_2',
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'category_level_3', 'incident_id', 'template_id', 'urgency_id', 'incident_state',
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'default_priority_id'
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];
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required.forEach(function (field) {
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if (typeof params !== 'object' || typeof params[field] === 'undefined' || params[field] === '') {
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throw 'Required param is not set: "' + field + '".';
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}
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});
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SysAid.params = params;
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if (typeof SysAid.params.url === 'string' && !SysAid.params.url.endsWith('/')) {
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SysAid.params.url += '/';
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}
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},
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login: function () {
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var result = SysAid.request('post', 'api/v1/login', {
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user_name: SysAid.params.auth_user,
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password: SysAid.params.auth_password
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});
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return result.response.user.id;
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},
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request: function (method, query, data) {
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var response,
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request = SysAid.req || (SysAid.req = new HttpRequest()),
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url = SysAid.params.url + query;
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if (typeof SysAid.HTTPProxy !== 'undefined' && SysAid.HTTPProxy.trim() !== '') {
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request.setProxy(SysAid.HTTPProxy);
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}
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if (typeof data !== 'undefined') {
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data = JSON.stringify(data);
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}
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Zabbix.log(4, '[ SysAid Webhook ] Sending request: ' +
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url + ((typeof data === 'string') ? (' ' + data) : ''));
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switch (method) {
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case 'get':
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response = request.get(url, data);
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break;
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case 'post':
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response = request.post(url, data);
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break;
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case 'put':
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response = request.put(url, data);
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break;
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default:
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throw 'Unsupported HTTP request method: ' + method;
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}
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Zabbix.log(4, '[ SysAid Webhook ] Received response with status code ' + request.getStatus() + ': ' + response);
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if (request.getStatus() !== 200) {
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var message = 'Request failed with status code ' + request.getStatus();
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message += ': ' + response;
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throw message + ' Check debug log for more information.';
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}
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if (response !== null) {
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try {
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response = JSON.parse(response);
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}
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catch (error) {
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Zabbix.log(4, '[ SysAid Webhook ] Failed to parse response received from SysAid');
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response = null;
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}
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}
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if (response === null || (typeof response.Error !== 'undefined' && Object.keys(response.Error).length > 0)) {
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throw 'Request failed: ' + JSON.stringify(response.Error);
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}
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return {
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status: request.getStatus(),
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response: response
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};
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},
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createIncident: function(subject, message, priority) {
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var result = SysAid.request('post', 'api/v1/sr/?template=' + encodeURIComponent(SysAid.params.template_id), {
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info: [
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{
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key: 'problem_type',
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value: [
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SysAid.params.category_level_1,
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SysAid.params.category_level_2,
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SysAid.params.category_level_3
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].join('_')
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},
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{
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key: 'title',
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value: subject
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},
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{
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key: 'description',
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value: message
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},
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{
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key: 'status',
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value: '1'
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},
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{
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key: 'urgency',
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value: SysAid.params.urgency_id
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},
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{
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key: 'priority',
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value: priority || SysAid.params.default_priority_id,
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}
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]
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});
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if (result.response.id === 'undefined') {
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throw 'Cannot create SysAid incident. Check debug log for more information.';
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}
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return result.response.id;
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},
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updateTicket: function(note) {
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var date = new Date().getTime();
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SysAid.request('put', 'api/v1/sr/' + encodeURIComponent(SysAid.params.incident_id), {
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id: SysAid.params.incident_id,
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info: [
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{
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key: 'update_time',
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value: date
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},
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{
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key: 'notes',
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value: [
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{
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userName: 'Zabbix',
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createDate: date,
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text: note
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}
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]
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}
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]
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});
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}
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};
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try {
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var params = JSON.parse(value),
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params_sysaid = {},
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params_update = {},
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result = {tags: {}},
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required_params = ['alert_subject', 'event_source', 'event_value', 'event_update_status'],
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severities = [
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{name: 'not_classified', color: '#97AAB3'},
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{name: 'information', color: '#7499FF'},
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{name: 'warning', color: '#FFC859'},
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{name: 'average', color: '#FFA059'},
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{name: 'high', color: '#E97659'},
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{name: 'disaster', color: '#E45959'},
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{name: 'resolved', color: '#009900'},
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{name: null, color: '#000000'}
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],
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priority;
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Object.keys(params)
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.forEach(function (key) {
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if (key.startsWith('sysaid_')) {
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params_sysaid[key.substring(7)] = params[key];
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}
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else if (key.startsWith('event_update_')) {
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params_update[key.substring(13)] = params[key];
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}
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else if (required_params.indexOf(key) !== -1 && params[key].trim() === '') {
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throw 'Parameter "' + key + '" cannot be empty.';
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}
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});
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if ([0, 1, 2, 3].indexOf(parseInt(params.event_source)) === -1) {
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throw 'Incorrect "event_source" parameter given: ' + params.event_source + '\nMust be 0-3.';
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}
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// Check {EVENT.VALUE} for trigger-based and internal events.
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if (params.event_value !== '0' && params.event_value !== '1'
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&& (params.event_source === '0' || params.event_source === '3')) {
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throw 'Incorrect "event_value" parameter given: ' + params.event_value + '\nMust be 0 or 1.';
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}
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// Check {EVENT.UPDATE.STATUS} only for trigger-based events.
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if (params.event_source === '0' && params.event_update_status !== '0' && params.event_update_status !== '1') {
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throw 'Incorrect "event_update_status" parameter given: ' + params.event_update_status + '\nMust be 0 or 1.';
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}
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if (params.event_source !== '0' && params.event_value === '0') {
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throw 'Recovery operations are supported only for trigger-based actions.';
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}
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if (params.event_source === '0' && ((params.event_value === '1' && params.event_update_status === '1')
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|| (params.event_value === '0' && (params.event_update_status === '0' || params.event_update_status === '1')))
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&& (isNaN(parseInt(params.sysaid_incident_id)) || parseInt(params.sysaid_incident_id) < 1 )) {
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throw 'Incorrect "sysaid_incident_id" parameter given: ' + params.sysaid_incident_id + '\nMust be positive integer.';
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}
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if ([0, 1, 2, 3, 4, 5].indexOf(parseInt(params.event_nseverity)) === -1) {
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params.event_nseverity = '7';
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}
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if (params.event_value === '0') {
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params.event_nseverity = '6';
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}
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priority = params['severity_' + severities[params.event_nseverity].name];
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priority = priority && priority.trim() || severities[7].name;
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SysAid.setParams(params_sysaid);
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SysAid.HTTPProxy = params.HTTPProxy;
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SysAid.login();
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if (params.event_source !== '0' && params.event_value !== '0') {
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// Create ticket for non trigger-based events.
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SysAid.createIncident(params.alert_subject, params.alert_message, priority);
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}
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else if (params.event_value === '1' && params_update.status === '0') {
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// Create ticket for trigger-based events.
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var incident_id = SysAid.createIncident(params.alert_subject, params.alert_subject + '\n' + params.alert_message +
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'\n' + params.zabbix_url + (params.zabbix_url.endsWith('/') ? '' : '/') + 'tr_events.php?triggerid=' +
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params.trigger_id + '&eventid=' + params.event_id + '\n', priority
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);
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result.tags.__zbx_sysaid_incident_id = incident_id;
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result.tags.__zbx_sysaid_incidentlink = params.sysaid_url +
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(params.sysaid_url.endsWith('/') ? '' : '/') + 'SREdit.jsp?id=' + incident_id + '&fromId=IncidentsList';
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}
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else {
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// Update created ticket for trigger-based event.
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SysAid.updateTicket(params.alert_subject + '\n' + params.alert_message);
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}
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return JSON.stringify(result);
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}
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catch (error) {
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Zabbix.log(3, '[ SysAid Webhook ] ERROR: ' + error);
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throw 'Sending failed: ' + error;
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}
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process_tags: 'YES'
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show_event_menu: 'YES'
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event_menu_url: '{EVENT.TAGS.__zbx_sysaid_incidentlink}'
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event_menu_name: 'SysAid: incident #{EVENT.TAGS.__zbx_sysaid_incident_id}'
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message_templates:
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-
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event_source: TRIGGERS
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operation_mode: PROBLEM
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subject: 'Problem: {EVENT.NAME}'
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message: |
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Problem started at {EVENT.TIME} on {EVENT.DATE}
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Problem name: {EVENT.NAME}
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Host: {HOST.NAME}
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Severity: {EVENT.SEVERITY}
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Operational data: {EVENT.OPDATA}
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Original problem ID: {EVENT.ID}
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{TRIGGER.URL}
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-
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event_source: TRIGGERS
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operation_mode: RECOVERY
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subject: 'Resolved: {EVENT.NAME}'
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message: |
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Problem has been resolved in {EVENT.DURATION} at {EVENT.RECOVERY.TIME} on {EVENT.RECOVERY.DATE}
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Problem name: {EVENT.NAME}
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Host: {HOST.NAME}
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Severity: {EVENT.SEVERITY}
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Original problem ID: {EVENT.ID}
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{TRIGGER.URL}
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-
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event_source: TRIGGERS
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operation_mode: UPDATE
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subject: 'Updated problem: {EVENT.NAME}'
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message: |
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{USER.FULLNAME} {EVENT.UPDATE.ACTION} problem at {EVENT.UPDATE.DATE} {EVENT.UPDATE.TIME}.
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{EVENT.UPDATE.MESSAGE}
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Current problem status is {EVENT.STATUS}, acknowledged: {EVENT.ACK.STATUS}.
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-
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event_source: DISCOVERY
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operation_mode: PROBLEM
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subject: 'Discovery: {DISCOVERY.DEVICE.STATUS} {DISCOVERY.DEVICE.IPADDRESS}'
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message: |
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Discovery rule: {DISCOVERY.RULE.NAME}
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Device IP: {DISCOVERY.DEVICE.IPADDRESS}
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Device DNS: {DISCOVERY.DEVICE.DNS}
|
||
|
|
Device status: {DISCOVERY.DEVICE.STATUS}
|
||
|
|
Device uptime: {DISCOVERY.DEVICE.UPTIME}
|
||
|
|
|
||
|
|
Device service name: {DISCOVERY.SERVICE.NAME}
|
||
|
|
Device service port: {DISCOVERY.SERVICE.PORT}
|
||
|
|
Device service status: {DISCOVERY.SERVICE.STATUS}
|
||
|
|
Device service uptime: {DISCOVERY.SERVICE.UPTIME}
|
||
|
|
-
|
||
|
|
event_source: AUTOREGISTRATION
|
||
|
|
operation_mode: PROBLEM
|
||
|
|
subject: 'Autoregistration: {HOST.HOST}'
|
||
|
|
message: |
|
||
|
|
Host name: {HOST.HOST}
|
||
|
|
Host IP: {HOST.IP}
|
||
|
|
Agent port: {HOST.PORT}
|