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60 lines
2.2 KiB
60 lines
2.2 KiB
2 years ago
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# Zammad webhook
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This guide describes how to integrate your Zabbix 7.0 installation with Zammad using the Zabbix webhook feature. This guide will provide instructions on setting up a media type, a user and an action in Zabbix.
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## Requirements
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- Zammad with enabled HTTP Token Authentication
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- Zabbix version 7.0 or higher
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## Setting up a Zammad
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1\. Enable **API Token Access** in Settings > System > API.
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[](images/01.png)
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2\. Create a **new user** for a Zabbix alerter with an **email address** and create a personal user token with **ticket.agent** permissions.
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[](images/02.png)
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## Zabbix Webhook configuration
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### Create a global macro
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1\. Before setting up the **Webhook**, you need to setup the global macro **{$ZABBIX.URL}**, which must contain the **URL** to the **Zabbix frontend**.
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[](images/03.png)
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2\. In the **Administration** > **Media types** section, import the [media_zammad.yaml](media_zammad.yaml)
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3\. Open the added **Zammad** media type and set:
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- **zammad_access_token** to the your **Personal User Token**
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- **zammad_url** to the **frontend URL** of your **Zammad** installation
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- **zammad_customer** to your **Zammad user email**.
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- **zammad_enable_tags** to **true** or **false** to enable or disable trigger tags. **Important**: if you enable tag support, each tag is set with a separate request.
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[](images/04.png)
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4\. If you want to prioritize issues according to **severity** values in Zabbix, you can define mapping parameters:
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- **severity_\<name\>**: Zammad priority ID
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[](images/05.png)
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6\. Click the **Update** button to save the **Webhook** settings.
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7\. To receive notifications in **Zammad**, you need to create a **Zabbix user** and add **Media** with the **Zammad** type.
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For **Send to**: enter any text, as this value is not used, but is required.
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[](images/06.png)
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For more information, use the [Zabbix](https://www.zabbix.com/documentation/7.0/manual/config/notifications) and [Zammad](https://zammad.org/documentation) documentations.
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## Supported Versions
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Zabbix 7.0
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