zabbix_export:
  version: '7.0'
  media_types:
    -
      name: 'SolarWinds Service Desk'
      type: WEBHOOK
      parameters:
        -
          name: alert_message
          value: '{ALERT.MESSAGE}'
        -
          name: alert_subject
          value: '{ALERT.SUBJECT}'
        -
          name: event_nseverity
          value: '{EVENT.NSEVERITY}'
        -
          name: event_recovery_value
          value: '{EVENT.RECOVERY.VALUE}'
        -
          name: event_source
          value: '{EVENT.SOURCE}'
        -
          name: event_update_status
          value: '{EVENT.UPDATE.STATUS}'
        -
          name: event_value
          value: '{EVENT.VALUE}'
        -
          name: priority_average
          value: Medium
        -
          name: priority_default
          value: Low
        -
          name: priority_disaster
          value: Critical
        -
          name: priority_high
          value: High
        -
          name: samanage_incident_id
          value: '{EVENT.TAGS.__zbx_solarwinds_inc_id}'
        -
          name: samanage_token
          value: '<PUT YOUR TOKEN HERE>'
        -
          name: samanage_url
          value: '<PUT YOUR INSTANCE URL HERE>'
      script: |
        var SolarWinds = {
            params: {},
        
            setParams: function (params) {
                if (typeof params !== 'object') {
                    return;
                }
        
                SolarWinds.params = params;
                SolarWinds.params.endpoint = 'https://api.samanage.com/';
            },
        
            setProxy: function (HTTPProxy) {
                SolarWinds.HTTPProxy = HTTPProxy;
            },
        
            addCustomFields: function (data, fields) {
                if (typeof data.incident === 'object' && typeof fields === 'object' && Object.keys(fields).length) {
                    if (typeof fields.sw_fields === 'object' && Object.keys(fields.sw_fields).length) {
                        Object.keys(fields.sw_fields)
                            .forEach(function(field) {
                                try {
                                    data.incident[field] = JSON.parse(fields.sw_fields[field]);
                                }
                                catch (error) {
                                    data.incident[field] = fields.sw_fields[field];
                                }
                            });
                    }
        
                    if (typeof fields.sw_customfields === 'object' && Object.keys(fields.sw_customfields).length) {
                        data.incident.custom_fields_values = {custom_fields_value: []};
                        Object.keys(fields.sw_customfields)
                            .forEach(function(field) {
                                data.incident.custom_fields_values.custom_fields_value.push({
                                    name: field,
                                    value: fields.sw_customfields[field]
                                });
                            });
                    }
                }
        
                return data;
            },
        
            request: function (method, query, data) {
                ['token'].forEach(function (field) {
                    if (typeof SolarWinds.params !== 'object' || typeof SolarWinds.params[field] === 'undefined'
                        || SolarWinds.params[field] === '' ) {
                        throw 'Required SolarWinds param is not set: "' + field + '".';
                    }
                });
        
                var response,
                    url = SolarWinds.params.endpoint + query,
                    request = new HttpRequest();
        
                request.addHeader('Content-Type: application/json');
                request.addHeader('X-Samanage-Authorization: Bearer ' + SolarWinds.params.token);
                request.addHeader('Accept: application/vnd.samanage.v2.1+json');
        
                if (typeof SolarWinds.HTTPProxy !== 'undefined' && SolarWinds.HTTPProxy !== '') {
                    request.setProxy(SolarWinds.HTTPProxy);
                }
        
                if (typeof data !== 'undefined') {
                    data = JSON.stringify(data);
                }
        
                Zabbix.log(4, '[ SolarWinds SD Webhook ] Sending request: ' + url + ((typeof data === 'string')
                    ? ('\n' + data)
                    : ''));
        
                switch (method) {
                    case 'get':
                        response = request.get(url, data);
                        break;
        
                    case 'post':
                        response = request.post(url, data);
                        break;
        
                    case 'put':
                        response = request.put(url, data);
                        break;
        
                    default:
                        throw 'Unsupported HTTP request method: ' + method;
                }
        
                Zabbix.log(4, '[ SolarWinds SD Webhook ] Received response with status code ' + request.getStatus() +
                    '\n' + response);
        
                if (response !== null) {
                    try {
                        response = JSON.parse(response);
                    }
                    catch (error) {
                        Zabbix.log(4, '[ SolarWinds SD Webhook ] Failed to parse response received from SolarWinds');
                        response = null;
                    }
                }
        
                if (request.getStatus() < 200 || request.getStatus() >= 300) {
                    var message = 'Request failed with status code ' + request.getStatus();
        
                    if (response !== null && typeof response.error !== 'undefined'
                        && Object.keys(response.error).length > 0) {
                        message += ': ' + JSON.stringify(response.error);
                    }
                    else if (response !== null && typeof response === 'object'
                        && Object.keys(response).length > 0) {
                        Object.keys(response)
                            .forEach(function(field) {
                                message += '\n' + field + ': ' + response[field][0];
                            });
                    }
        
                    throw message + ' Check debug log for more information.';
                }
        
                return {
                    status: request.getStatus(),
                    response: response
                };
            },
        
            createIncident: function(name, description, fields) {
                var data = {
                    incident: {
                        name: name,
                        description: description,
                        priority: SolarWinds.params.priority
                    }
                };
        
                var result = SolarWinds.request('post', 'incidents.json', SolarWinds.addCustomFields(data, fields));
        
                if (typeof result.response !== 'object' || typeof result.response.id === 'undefined') {
                    throw 'Cannot create SolarWinds incident. Check debug log for more information.';
                }
        
                return result.response.id;
            },
        
            updateIncident: function(name, fields, message) {
                var data = {
                    incident: {
                        name: name,
                        priority: SolarWinds.params.priority
                    }
                };
        
                SolarWinds.request(
                    'put',
                    'incidents/' + SolarWinds.params.incident_id + '.json',
                    SolarWinds.addCustomFields(data, fields));
        
                SolarWinds.commenIncident(message);
            },
        
            commenIncident: function(message) {
                var data = {
                    comment: {
                        body: message
                    }
                };
        
                SolarWinds.request('post', 'incidents/' + SolarWinds.params.incident_id + '/comments.json', data);
            }
        };
        
        try {
            var params = JSON.parse(value),
                fields = {},
                samanage = {},
                result = {tags: {}},
                required_params = ['alert_subject', 'event_recovery_value', 'event_source', 'event_value', 'priority_default'],
                severities = [
                    {name: 'not_classified'},
                    {name: 'information'},
                    {name: 'warning'},
                    {name: 'average'},
                    {name: 'high'},
                    {name: 'disaster'},
                    {name: 'resolved'},
                    {name: 'default'}
                ];
        
            fields.sw_fields = {};
            fields.sw_customfields = {};
        
            Object.keys(params)
                .forEach(function (key) {
                    if (key.startsWith('samanage_')) {
                        samanage[key.substring(9)] = params[key];
                    }
                    else if (key.startsWith('sw_field_')) {
                        fields.sw_fields[key.substring(9)] = params[key];
                    }
                    else if (key.startsWith('sw_customfield_')) {
                        fields.sw_customfields[key.substring(15)] = params[key];
                    }
                    else if (required_params.indexOf(key) !== -1 && params[key] === '') {
                        throw 'Parameter "' + key + '" can\'t be empty.';
                    }
                });
        
            if ([0, 1, 2, 3].indexOf(parseInt(params.event_source)) === -1) {
                throw 'Incorrect "event_source" parameter given: ' + params.event_source + '\nMust be 0-3.';
            }
        
            // Check {EVENT.VALUE} for trigger-based and internal events.
            if (params.event_value !== '0' && params.event_value !== '1'
                && (params.event_source === '0' || params.event_source === '3')) {
                throw 'Incorrect "event_value" parameter given: ' + params.event_value + '\nMust be 0 or 1.';
            }
        
            // Check {EVENT.UPDATE.STATUS} only for trigger-based events.
            if (params.event_update_status !== '0' && params.event_update_status !== '1' && params.event_source === '0') {
                throw 'Incorrect "event_update_status" parameter given: ' + params.event_update_status + '\nMust be 0 or 1.';
            }
        
            if (params.event_source !== '0' && params.event_recovery_value === '0') {
                throw 'Recovery operations are supported only for trigger-based actions.';
            }
        
            if ([0, 1, 2, 3, 4, 5].indexOf(parseInt(params.event_nseverity)) === -1) {
                params.event_nseverity = '7';
            }
        
            if (params.event_value === '0') {
                params.event_nseverity = '6';
            }
        
            samanage.priority = params['priority_' + severities[params.event_nseverity].name] || params.priority_default;
        
            SolarWinds.setParams(samanage);
            SolarWinds.setProxy(params.HTTPProxy);
        
            // Create incident for non trigger-based events.
            if (params.event_source !== '0' && params.event_recovery_value !== '0') {
                SolarWinds.createIncident(params.alert_subject, params.alert_message);
            }
            // Create incident for trigger-based events.
            else if (params.event_value === '1' && params.event_update_status === '0'
                    && samanage.incident_id === '{EVENT.TAGS.__zbx_solarwinds_inc_id}') {
                var key = SolarWinds.createIncident(params.alert_subject, params.alert_message, fields);
        
        
                result.tags.__zbx_solarwinds_inc_id = key;
                result.tags.__zbx_solarwinds_inc_link = params.samanage_url +
                    (params.samanage_url.endsWith('/') ? '' : '/') + 'incidents/' + key;
            }
            // Update created incident for trigger-based event.
            else {
                if (samanage.incident_id === '{EVENT.TAGS.__zbx_solarwinds_inc_id}' || samanage.incident_id === '') {
                    throw 'Incorrect incident key given: ' + samanage.incident_id;
                }
                if (!params.alert_message) {
                    throw 'Parameter "alert_message" can\'t be empty.';
                }
                SolarWinds.updateIncident(params.alert_subject, fields, params.alert_message);
            }
        
            if (params.event_source === '0') {
                return JSON.stringify(result);
            }
            else {
                return 'OK';
            }
        }
        catch (error) {
            Zabbix.log(3, '[ SolarWinds SD Webhook ] ERROR: ' + error);
            throw 'Sending failed: ' + error;
        }
      process_tags: 'YES'
      show_event_menu: 'YES'
      event_menu_url: '{EVENT.TAGS.__zbx_solarwinds_inc_link}'
      event_menu_name: 'SolarWinds incident ID: {EVENT.TAGS.__zbx_solarwinds_inc_id}'
      message_templates:
        -
          event_source: TRIGGERS
          operation_mode: PROBLEM
          subject: '[{EVENT.STATUS}] {EVENT.NAME}'
          message: |
            Problem started at {EVENT.TIME} on {EVENT.DATE}
            Problem name: {EVENT.NAME}
            Host: {HOST.NAME}
            Severity: {EVENT.SEVERITY}
            Operational data: {EVENT.OPDATA}
            Original problem ID: {EVENT.ID}
            
            Trigger description: {TRIGGER.DESCRIPTION}
        -
          event_source: TRIGGERS
          operation_mode: RECOVERY
          subject: '[{EVENT.STATUS}] {EVENT.NAME}'
          message: |
            Problem has been resolved in {EVENT.DURATION} at {EVENT.RECOVERY.TIME} on {EVENT.RECOVERY.DATE}
            Problem name: {EVENT.NAME}
            Host: {HOST.NAME}
            Severity: {EVENT.SEVERITY}
            Original problem ID: {EVENT.ID}
            {TRIGGER.URL}
        -
          event_source: TRIGGERS
          operation_mode: UPDATE
          subject: '[{EVENT.STATUS}] {EVENT.NAME}'
          message: |
            {USER.FULLNAME} {EVENT.UPDATE.ACTION} problem at {EVENT.UPDATE.DATE} {EVENT.UPDATE.TIME}.
            {EVENT.UPDATE.MESSAGE}
            
            Current problem status is {EVENT.STATUS}, acknowledged: {EVENT.ACK.STATUS}.
        -
          event_source: DISCOVERY
          operation_mode: PROBLEM
          subject: 'Discovery: {DISCOVERY.DEVICE.STATUS} {DISCOVERY.DEVICE.IPADDRESS}'
          message: |
            Discovery rule: {DISCOVERY.RULE.NAME}
            
            Device IP: {DISCOVERY.DEVICE.IPADDRESS}
            Device DNS: {DISCOVERY.DEVICE.DNS}
            Device status: {DISCOVERY.DEVICE.STATUS}
            Device uptime: {DISCOVERY.DEVICE.UPTIME}
            
            Device service name: {DISCOVERY.SERVICE.NAME}
            Device service port: {DISCOVERY.SERVICE.PORT}
            Device service status: {DISCOVERY.SERVICE.STATUS}
            Device service uptime: {DISCOVERY.SERVICE.UPTIME}
        -
          event_source: AUTOREGISTRATION
          operation_mode: PROBLEM
          subject: 'Autoregistration: {HOST.HOST}'
          message: |
            Host name: {HOST.HOST}
            Host IP: {HOST.IP}
            Agent port: {HOST.PORT}