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323 lines
12 KiB
323 lines
12 KiB
zabbix_export:
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version: '7.0'
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media_types:
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-
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name: ServiceNow
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type: WEBHOOK
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parameters:
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-
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name: alert_message
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value: '{ALERT.MESSAGE}'
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-
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name: alert_subject
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value: '{ALERT.SUBJECT}'
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-
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name: event_nseverity
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value: '{EVENT.NSEVERITY}'
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-
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name: event_recovery_value
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value: '{EVENT.RECOVERY.VALUE}'
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-
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name: event_source
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value: '{EVENT.SOURCE}'
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-
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name: event_update_status
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value: '{EVENT.UPDATE.STATUS}'
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-
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name: event_value
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value: '{EVENT.VALUE}'
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-
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name: servicenow_password
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value: '<PLACE PASSWORD HERE>'
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-
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name: servicenow_sys_id
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value: '{EVENT.TAGS.__zbx_servicenow_sys_id}'
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-
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name: servicenow_url
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value: '{ALERT.SENDTO}'
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-
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name: servicenow_user
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value: '<PLACE USERNAME HERE>'
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-
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name: urgency_for_average
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value: '2'
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-
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name: urgency_for_disaster
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value: '1'
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-
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name: urgency_for_high
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value: '2'
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-
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name: urgency_for_information
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value: '3'
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-
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name: urgency_for_not_classified
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value: '3'
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-
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name: urgency_for_warning
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value: '3'
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script: |
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var ServiceNow = {
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params: {},
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setParams: function (params) {
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if (typeof params !== 'object') {
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return;
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}
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ServiceNow.params = params;
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if (typeof ServiceNow.params.url === 'string') {
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if (!ServiceNow.params.url.endsWith('/')) {
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ServiceNow.params.url += '/';
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}
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ServiceNow.params.url += 'api/now/table/incident';
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}
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},
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setProxy: function (HTTPProxy) {
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ServiceNow.HTTPProxy = HTTPProxy;
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},
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setFields: function (data, fields) {
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if (typeof fields === 'object' && Object.keys(fields).length) {
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Object.keys(fields)
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.forEach(function(field) {
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data[field] = (fields[field].match(/^\d{4}\.\d{2}\.\d{2}$/) !== null)
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? fields[field].replace(/\./g, '-')
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: fields[field];
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});
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}
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},
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request: function (method, data) {
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['url', 'user', 'password'].forEach(function (field) {
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if (typeof ServiceNow.params !== 'object' || typeof ServiceNow.params[field] === 'undefined'
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|| ServiceNow.params[field] === '' ) {
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throw 'Required ServiceNow param is not set: "' + field + '".';
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}
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});
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var response,
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url = ServiceNow.params.url,
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request = new HttpRequest();
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request.addHeader('Content-Type: application/json');
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request.addHeader('Authorization: Basic ' + btoa(ServiceNow.params.user + ':' + ServiceNow.params.password));
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if (typeof ServiceNow.HTTPProxy !== 'undefined' && ServiceNow.HTTPProxy !== '') {
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request.setProxy(ServiceNow.HTTPProxy);
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}
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if (typeof data !== 'undefined') {
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data = JSON.stringify(data);
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}
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Zabbix.log(4, '[ ServiceNow Webhook ] Sending request: ' + url + ((typeof data === 'string')
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? ('\n' + data)
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: ''));
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switch (method) {
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case 'get':
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response = request.get(url, data);
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break;
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case 'post':
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response = request.post(url, data);
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break;
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case 'put':
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response = request.put(url, data);
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break;
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default:
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throw 'Unsupported HTTP request method: ' + method;
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}
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Zabbix.log(4, '[ ServiceNow Webhook ] Received response with status code ' +
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request.getStatus() + '\n' + response);
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if (response !== null) {
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try {
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response = JSON.parse(response);
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}
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catch (error) {
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Zabbix.log(4, '[ ServiceNow Webhook ] Failed to parse response received from ServiceNow');
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response = null;
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}
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}
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if (request.getStatus() < 200 || request.getStatus() >= 300) {
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var message = 'Request failed with status code ' + request.getStatus();
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if (response !== null && typeof response.error.message !== 'undefined'
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&& Object.keys(response.error).length > 0) {
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message += ': ' + JSON.stringify(response.error.message);
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}
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throw message + ' Check debug log for more information.';
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}
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else if (typeof response.result !== 'object' || typeof response.result.sys_id === 'undefined') {
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throw 'Cannot create ServiceNow incident. Check debug log for more information.';
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}
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return response.result;
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}
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};
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try {
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var params = JSON.parse(value),
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fields = {},
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servicenow = {},
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data = {},
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result = {tags: {}},
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required_params = [
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'alert_subject', 'alert_message', 'event_source', 'event_value',
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'event_update_status', 'event_recovery_value', 'event_nseverity'
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],
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severities = [
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{name: 'not_classified', color: '#97AAB3'},
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{name: 'information', color: '#7499FF'},
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{name: 'warning', color: '#FFC859'},
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{name: 'average', color: '#FFA059'},
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{name: 'high', color: '#E97659'},
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{name: 'disaster', color: '#E45959'},
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{name: 'resolved', color: '#009900'},
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{name: 'default', color: '#000000'}
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],
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method = 'post',
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process_tags = true;
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Object.keys(params)
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.forEach(function (key) {
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if (key.startsWith('servicenow_')) {
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servicenow[key.substring(11)] = params[key];
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}
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else if (key.startsWith('u_')) {
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fields[key] = params[key];
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}
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else if (required_params.indexOf(key) !== -1 && params[key] === '') {
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throw 'Parameter "' + key + '" can\'t be empty.';
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}
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});
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if ([0, 1, 2, 3].indexOf(parseInt(params.event_source)) === -1) {
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throw 'Incorrect "event_source" parameter given: ' + params.event_source + '\nMust be 0-3.';
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}
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if ([0, 1, 2, 3, 4, 5].indexOf(parseInt(params.event_nseverity)) === -1) {
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params.event_nseverity = '7';
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}
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// Check {EVENT.VALUE} for trigger-based and internal events.
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if (params.event_value !== '0' && params.event_value !== '1'
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&& (params.event_source === '0' || params.event_source === '3')) {
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throw 'Incorrect "event_value" parameter given: ' + params.event_value + '\nMust be 0 or 1.';
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}
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// Check {EVENT.UPDATE.STATUS} only for trigger-based events.
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if (params.event_update_status !== '0' && params.event_update_status !== '1' && params.event_source === '0') {
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throw 'Incorrect "event_update_status" parameter given: ' + params.event_update_status + '\nMust be 0 or 1.';
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}
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if (params.event_source !== '0' && params.event_recovery_value === '0') {
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throw 'Recovery operations are supported only for trigger-based actions.';
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}
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data.short_description = params.alert_subject;
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data.description = params.alert_message;
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data.comments = params.alert_message;
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if (typeof params['urgency_for_' + severities[params.event_nseverity].name] !== 'undefined') {
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data.urgency = params['urgency_for_' + severities[params.event_nseverity].name];
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}
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ServiceNow.setParams(servicenow);
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ServiceNow.setProxy(params.HTTPProxy);
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ServiceNow.setFields(data, fields);
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if (params.event_source === '0' && (params.event_value === '0' || params.event_update_status === '1')) {
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process_tags = false;
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method = 'put';
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delete data.description;
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delete data.urgency;
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ServiceNow.params.url += '/' + params.servicenow_sys_id;
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}
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var response = ServiceNow.request(method, data);
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if (process_tags) {
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result.tags.__zbx_servicenow_sys_id = response.sys_id;
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result.tags.__zbx_servicenow_link = params.servicenow_url +
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(params.servicenow_url.endsWith('/') ? '' : '/') + 'incident.do?sys_id=' + response.sys_id;
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result.tags.__zbx_servicenow_number = response.number;
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}
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return JSON.stringify(result);
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}
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catch (error) {
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Zabbix.log(3, '[ ServiceNow Webhook ] ERROR: ' + error);
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throw 'Sending failed: ' + error;
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}
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process_tags: 'YES'
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show_event_menu: 'YES'
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event_menu_url: '{EVENT.TAGS.__zbx_servicenow_link}'
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event_menu_name: 'ServiceNow: {EVENT.TAGS.__zbx_servicenow_number}'
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message_templates:
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-
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event_source: TRIGGERS
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operation_mode: PROBLEM
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subject: '[{EVENT.STATUS}] {EVENT.NAME}'
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message: |
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Problem started at {EVENT.TIME} on {EVENT.DATE}
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Problem name: {EVENT.NAME}
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Host: {HOST.NAME}
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Severity: {EVENT.SEVERITY}
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Operational data: {EVENT.OPDATA}
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Original problem ID: {EVENT.ID}
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{TRIGGER.URL}
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-
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event_source: TRIGGERS
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operation_mode: RECOVERY
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subject: '[{EVENT.STATUS}] {EVENT.NAME}'
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message: |
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Problem has been resolved in {EVENT.DURATION} at {EVENT.RECOVERY.TIME} on {EVENT.RECOVERY.DATE}
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Problem name: {EVENT.NAME}
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Host: {HOST.NAME}
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Severity: {EVENT.SEVERITY}
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Original problem ID: {EVENT.ID}
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{TRIGGER.URL}
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-
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event_source: TRIGGERS
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operation_mode: UPDATE
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subject: '[{EVENT.STATUS}] {EVENT.NAME}'
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message: |
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{USER.FULLNAME} {EVENT.UPDATE.ACTION} problem at {EVENT.UPDATE.DATE} {EVENT.UPDATE.TIME}.
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{EVENT.UPDATE.MESSAGE}
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Current problem status is {EVENT.STATUS}, acknowledged: {EVENT.ACK.STATUS}.
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-
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event_source: DISCOVERY
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operation_mode: PROBLEM
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subject: 'Discovery: {DISCOVERY.DEVICE.STATUS} {DISCOVERY.DEVICE.IPADDRESS}'
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message: |
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Discovery rule: {DISCOVERY.RULE.NAME}
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Device IP: {DISCOVERY.DEVICE.IPADDRESS}
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Device DNS: {DISCOVERY.DEVICE.DNS}
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Device status: {DISCOVERY.DEVICE.STATUS}
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Device uptime: {DISCOVERY.DEVICE.UPTIME}
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Device service name: {DISCOVERY.SERVICE.NAME}
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Device service port: {DISCOVERY.SERVICE.PORT}
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Device service status: {DISCOVERY.SERVICE.STATUS}
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Device service uptime: {DISCOVERY.SERVICE.UPTIME}
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-
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event_source: AUTOREGISTRATION
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operation_mode: PROBLEM
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subject: 'Autoregistration: {HOST.HOST}'
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message: |
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Host name: {HOST.HOST}
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Host IP: {HOST.IP}
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Agent port: {HOST.PORT}
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