2.2 KiB
Zammad webhook
This guide describes how to integrate your Zabbix 7.0 installation with Zammad using the Zabbix webhook feature. This guide will provide instructions on setting up a media type, a user and an action in Zabbix.
Requirements
- Zammad with enabled HTTP Token Authentication
- Zabbix version 7.0 or higher
Setting up a Zammad
1. Enable API Token Access in Settings > System > API.
2. Create a new user for a Zabbix alerter with an email address and create a personal user token with ticket.agent permissions.
Zabbix Webhook configuration
Create a global macro
1. Before setting up the Webhook, you need to setup the global macro {$ZABBIX.URL}, which must contain the URL to the Zabbix frontend.
2. In the Administration > Media types section, import the media_zammad.yaml
3. Open the added Zammad media type and set:
- zammad_access_token to the your Personal User Token
- zammad_url to the frontend URL of your Zammad installation
- zammad_customer to your Zammad user email.
- zammad_enable_tags to true or false to enable or disable trigger tags. Important: if you enable tag support, each tag is set with a separate request.
4. If you want to prioritize issues according to severity values in Zabbix, you can define mapping parameters:
- severity_<name>: Zammad priority ID
6. Click the Update button to save the Webhook settings.
7. To receive notifications in Zammad, you need to create a Zabbix user and add Media with the Zammad type.
For Send to: enter any text, as this value is not used, but is required.
For more information, use the Zabbix and Zammad documentations.
Supported Versions
Zabbix 7.0