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398 lines
16 KiB
398 lines
16 KiB
zabbix_export:
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version: '7.0'
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media_types:
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-
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name: OTRS CE
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type: WEBHOOK
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parameters:
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-
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name: alert_message
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value: '{ALERT.MESSAGE}'
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-
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name: alert_subject
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value: '{ALERT.SUBJECT}'
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-
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name: event_id
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value: '{EVENT.ID}'
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-
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name: event_nseverity
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value: '{EVENT.NSEVERITY}'
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-
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name: event_source
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value: '{EVENT.SOURCE}'
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-
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name: event_update_message
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value: '{EVENT.UPDATE.MESSAGE}'
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-
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name: event_update_status
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value: '{EVENT.UPDATE.STATUS}'
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-
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name: event_value
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value: '{EVENT.VALUE}'
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-
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name: otrs_auth_password
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value: '<PUT YOUR USER PASSWORD>'
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-
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name: otrs_auth_user
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value: '<PUT YOUR USER NAME>'
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-
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name: otrs_customer
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value: '<PUT YOUR CUSTOMER EMAIL>'
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-
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name: otrs_default_priority_id
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value: '3'
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-
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name: otrs_queue
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value: '<PUT YOUR QUEUE NAME>'
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-
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name: otrs_ticket_id
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value: '{EVENT.TAGS.__zbx_otrs_ticket_id}'
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-
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name: otrs_ticket_state
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value: new
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-
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name: otrs_time_unit
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value: '0'
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-
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name: otrs_url
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value: '<PUT YOUR ((OTRS)) CE URL>'
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-
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name: trigger_id
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value: '{TRIGGER.ID}'
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-
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name: zabbix_url
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value: '{$ZABBIX.URL}'
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script: |
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var OTRS = {
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params: {},
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entrypoint: 'nph-genericinterface.pl/Webservice/ZabbixTicketConnector/Ticket',
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setParams: function (params) {
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if (typeof params !== 'object') {
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return;
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}
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OTRS.params = params;
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if (typeof OTRS.params.url === 'string') {
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if (!OTRS.params.url.endsWith('/')) {
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OTRS.params.url += '/';
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}
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}
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},
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addDynamicFields: function (data, fields) {
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if (typeof fields === 'object' && Object.keys(fields).length) {
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data.DynamicField = [];
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Object.keys(fields)
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.forEach(function(field) {
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if (field !== undefined) {
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if (fields[field].match(/^\d{4}[.-]\d{2}[.-]\d{2}$/)) {
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fields[field] = fields[field].replace(/\./g, '-');
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}
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data.DynamicField.push({Name: field, Value: fields[field]});
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}
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});
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}
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return data;
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},
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request: function (method, query, data) {
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['url', 'auth_user', 'auth_password', 'queue',
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'customer', 'ticket_state', 'default_priority_id', 'time_unit'].forEach(function (field) {
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if (typeof OTRS.params !== 'object' || typeof OTRS.params[field] === 'undefined'
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|| OTRS.params[field] === '' ) {
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throw 'Required param is not set: "' + field + '".';
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}
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});
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var response,
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request = new HttpRequest(),
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url = OTRS.params.url + query +
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'?UserLogin=' + encodeURIComponent(OTRS.params.auth_user) +
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'&Password=' + encodeURIComponent(OTRS.params.auth_password);
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if (typeof OTRS.HTTPProxy !== 'undefined' && OTRS.HTTPProxy.trim() !== '') {
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request.setProxy(OTRS.HTTPProxy);
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}
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request.addHeader('Content-Type: application/json');
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if (typeof data !== 'undefined') {
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data = JSON.stringify(data);
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}
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Zabbix.log(4, '[ OTRS Webhook ] Sending request: ' +
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url + ((typeof data === 'string') ? (' ' + data) : ''));
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switch (method) {
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case 'get':
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response = request.get(url, data);
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break;
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case 'post':
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response = request.post(url, data);
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break;
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case 'put':
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response = request.put(url, data);
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break;
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default:
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throw 'Unsupported HTTP request method: ' + method;
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}
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Zabbix.log(4, '[ ((OTRS)) CE Webhook ] Received response with status code ' + request.getStatus() + ': ' + response);
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if (request.getStatus() < 200 || request.getStatus() >= 300) {
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var message = 'Request failed with status code ' + request.getStatus();
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message += ': ' + response;
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throw message + ' Check debug log for more information.';
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}
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if (response !== null) {
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try {
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response = JSON.parse(response);
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}
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catch (error) {
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Zabbix.log(4, '[ ((OTRS)) CE Webhook ] Failed to parse response received from ((OTRS)) CE');
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response = null;
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}
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}
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if (typeof response.Error !== 'undefined'
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&& Object.keys(response.Error).length > 0) {
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message = 'Request failed: ' + JSON.stringify(response.Error);
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}
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return {
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status: request.getStatus(),
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response: response
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};
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},
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createTicket: function(subject, message, priority, fields) {
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var result,
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data = {
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Ticket: {
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Title: subject,
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Queue: OTRS.params.queue,
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State: OTRS.params.ticket_state,
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PriorityID: priority || OTRS.params.default_priority_id,
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CustomerUser: OTRS.params.customer
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},
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Article: {
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Subject: subject,
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Body: message,
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TimeUnit: OTRS.params.time_unit,
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ContentType: 'text/plain; charset=utf8'
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}
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};
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result = OTRS.request('post', OTRS.entrypoint, OTRS.addDynamicFields(data, fields));
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if (typeof result.response !== 'object'
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|| typeof result.response.TicketID === 'undefined'
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|| result.status != 200) {
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throw 'Cannot create ((OTRS)) CE ticket. Check debug log for more information.';
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}
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return result.response.TicketID;
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},
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updateTicket: function(subject, message) {
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var result,
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data = {
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Article: {
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Subject: subject,
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Body: message || '',
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TimeUnit: OTRS.params.time_unit,
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ContentType: 'text/plain; charset=utf8'
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}
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};
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result = OTRS.request('put', OTRS.entrypoint + '/' + encodeURIComponent(OTRS.params.ticket_id), data);
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if (typeof result.response !== 'object'
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|| typeof result.response.TicketID === 'undefined'
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|| result.status != 200) {
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throw 'Cannot update ((OTRS)) CE ticket. Check debug log for more information.';
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}
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}
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};
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try {
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var params = JSON.parse(value),
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params_otrs = {},
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params_fields = {},
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params_update = {},
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result = {tags: {}},
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required_params = [
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'alert_subject', 'event_source',
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'event_value', 'event_update_status'
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],
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severities = [
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{name: 'not_classified', color: '#97AAB3'},
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{name: 'information', color: '#7499FF'},
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{name: 'warning', color: '#FFC859'},
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{name: 'average', color: '#FFA059'},
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{name: 'high', color: '#E97659'},
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{name: 'disaster', color: '#E45959'},
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{name: 'resolved', color: '#009900'},
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{name: null, color: '#000000'}
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],
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priority;
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Object.keys(params)
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.forEach(function (key) {
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if (key.startsWith('otrs_')) {
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params_otrs[key.substring(5)] = params[key];
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}
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else if (key.startsWith('dynamicfield_')) {
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params_fields[key.substring(13)] = params[key];
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}
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else if (key.startsWith('event_update_')) {
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params_update[key.substring(13)] = params[key];
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}
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else if (required_params.indexOf(key) !== -1 && params[key].trim() === '') {
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throw 'Parameter "' + key + '" cannot be empty.';
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}
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});
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if ([0, 1, 2, 3].indexOf(parseInt(params.event_source)) === -1) {
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throw 'Incorrect "event_source" parameter given: ' + params.event_source + '\nMust be 0-3.';
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}
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// Check {EVENT.VALUE} for trigger-based and internal events.
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if (params.event_value !== '0' && params.event_value !== '1'
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&& (params.event_source === '0' || params.event_source === '3')) {
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throw 'Incorrect "event_value" parameter given: ' + params.event_value + '\nMust be 0 or 1.';
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}
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// Check {EVENT.UPDATE.STATUS} only for trigger-based events.
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if (params.event_source === '0' && params.event_update_status !== '0' && params.event_update_status !== '1') {
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throw 'Incorrect "event_update_status" parameter given: ' + params.event_update_status + '\nMust be 0 or 1.';
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}
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if (params.event_source !== '0' && params.event_value === '0') {
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throw 'Recovery operations are supported only for trigger-based actions.';
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}
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if (params.event_source === '0'
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&& ((params.event_value === '1' && params.event_update_status === '1')
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|| (params.event_value === '0'
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&& (params.event_update_status === '0' || params.event_update_status === '1')))
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&& (isNaN(parseInt(params.otrs_ticket_id)) || parseInt(params.otrs_ticket_id) < 1 )) {
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throw 'Incorrect "otrs_ticket_id" parameter given: ' + params.otrs_ticket_id +
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'\nMust be positive integer.';
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}
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if ([0, 1, 2, 3, 4, 5].indexOf(parseInt(params.event_nseverity)) === -1) {
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params.event_nseverity = '7';
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}
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if (params.event_value === '0') {
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params.event_nseverity = '6';
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}
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priority = params['severity_' + severities[params.event_nseverity].name];
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priority = priority && priority.trim() || severities[7].name;
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OTRS.setParams(params_otrs);
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OTRS.HTTPProxy = params.HTTPProxy;
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// Create ticket for non trigger-based events.
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if (params.event_source !== '0'
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&& params.event_value !== '0') {
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OTRS.createTicket(params.alert_subject, params.alert_message, priority);
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}
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// Create ticket for trigger-based events.
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else if (params.event_value === '1' && params_update.status === '0') {
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var ticket_id = OTRS.createTicket(params.alert_subject,
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params.alert_subject + '\n' + params.alert_message + '\n' +
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params.zabbix_url + (params.zabbix_url.endsWith('/') ? '' : '/') +
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'tr_events.php?triggerid=' + params.trigger_id + '&eventid=' + params.event_id + '\n',
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priority,
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params_fields);
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result.tags.__zbx_otrs_ticket_id = ticket_id;
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result.tags.__zbx_otrs_ticketlink = params.otrs_url +
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(params.otrs_url.endsWith('/') ? '' : '/') + 'index.pl?Action=AgentTicketZoom;TicketID=' + ticket_id;
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}
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// Update created ticket for trigger-based event.
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else {
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OTRS.updateTicket(params.alert_subject, params.alert_message);
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}
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return JSON.stringify(result);
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}
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catch (error) {
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Zabbix.log(3, '[ ((OTRS)) CE Webhook ] ERROR: ' + error);
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throw 'Sending failed: ' + error;
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}
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process_tags: 'YES'
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show_event_menu: 'YES'
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event_menu_url: '{EVENT.TAGS.__zbx_otrs_ticketlink}'
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event_menu_name: '((OTRS)) CE: ticket #{EVENT.TAGS.__zbx_otrs_ticket_id}'
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message_templates:
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-
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event_source: TRIGGERS
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operation_mode: PROBLEM
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subject: 'Problem: {EVENT.NAME}'
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message: |
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Problem started at {EVENT.TIME} on {EVENT.DATE}
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Problem name: {EVENT.NAME}
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Host: {HOST.NAME}
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Severity: {EVENT.SEVERITY}
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Operational data: {EVENT.OPDATA}
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Original problem ID: {EVENT.ID}
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{TRIGGER.URL}
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-
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event_source: TRIGGERS
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operation_mode: RECOVERY
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subject: 'Resolved: {EVENT.NAME}'
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message: |
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Problem has been resolved in {EVENT.DURATION} at {EVENT.RECOVERY.TIME} on {EVENT.RECOVERY.DATE}
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Problem name: {EVENT.NAME}
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Host: {HOST.NAME}
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Severity: {EVENT.SEVERITY}
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Original problem ID: {EVENT.ID}
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{TRIGGER.URL}
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-
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event_source: TRIGGERS
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operation_mode: UPDATE
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subject: 'Updated problem: {EVENT.NAME}'
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message: |
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{USER.FULLNAME} {EVENT.UPDATE.ACTION} problem at {EVENT.UPDATE.DATE} {EVENT.UPDATE.TIME}.
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{EVENT.UPDATE.MESSAGE}
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Current problem status is {EVENT.STATUS}, acknowledged: {EVENT.ACK.STATUS}.
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-
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event_source: DISCOVERY
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operation_mode: PROBLEM
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subject: 'Discovery: {DISCOVERY.DEVICE.STATUS} {DISCOVERY.DEVICE.IPADDRESS}'
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message: |
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Discovery rule: {DISCOVERY.RULE.NAME}
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Device IP: {DISCOVERY.DEVICE.IPADDRESS}
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Device DNS: {DISCOVERY.DEVICE.DNS}
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Device status: {DISCOVERY.DEVICE.STATUS}
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Device uptime: {DISCOVERY.DEVICE.UPTIME}
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Device service name: {DISCOVERY.SERVICE.NAME}
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Device service port: {DISCOVERY.SERVICE.PORT}
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Device service status: {DISCOVERY.SERVICE.STATUS}
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Device service uptime: {DISCOVERY.SERVICE.UPTIME}
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-
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event_source: AUTOREGISTRATION
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operation_mode: PROBLEM
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subject: 'Autoregistration: {HOST.HOST}'
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message: |
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Host name: {HOST.HOST}
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Host IP: {HOST.IP}
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Agent port: {HOST.PORT}
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